Overview
We hope that you are delighted with your purchase from Track Maintenance Supplies (TMS). However, if you are unhappy with your purchase, you can return them within 14 days of receipt for a replacement or refund. The customer is responsible for return costs, unless faulty or due to error. Goods must be in the same condition as they were despatched to you. Images of the product(s) may be requested. Collections and refunds will not be actioned until TMS receive images of the products in a suitable condition for return. If this is not the case, your refund may be affected.
In the case of faulty or damaged parts, these will be replaced in the first instance unless the whole item is being returned for a refund.
To make a return, please send the items together with your delivery note and a covering letter outlining the reason for return.
Goods can be returned for a refund or exchange. You will need to show your order confirmation as proof of purchase. Goods can be returned directly to us with your delivery note to the address below:
TMS
Unit 3 Shepcote Enterprise Park 2
3 Europa Drive
Sheffield
S9 1XT
If returning by post, the parcel and its contents are your responsibility until they are received at our warehouse. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. TMS is not responsible for returned goods being lost or damaged in transit. If you require TMS to arrange a collection then a charge will be incurred for each consignment. The charge will be deducted from the refund amount when processed. Please contact our online sales department on 01142 2730534 should you require this collection service.
Damaged / Faulty / Missing Goods:
Please check your purchase as soon as it is delivered and, in the unlikely event that your order arrives damaged, please email sales@trackmaintenancesupplies.co.uk or call 01142 2730534 immediately. We will then arrange collection of the goods and organise a replacement to be sent out to you at the earliest opportunity. Customers must notify us within 3 days of any damage, defect, shortage or discrepancy between the goods ordered and the goods delivered. We cannot guarantee to replace or repair items which have been signed for in good condition or ‘unchecked’ and are later found to be damaged. For further details please see our Terms and Conditions.